How to issue a refund

In Gro, you can issue a refund to your customers once they made the payment online. To do this, follow the steps below: 

1. Select Payments from the Navigation Pane menu
2. Tap on the three dots on the right corner of an existing payment record on the Payments screen and select Refund.          
3. Verify the information in the payment info screen and hit SAVE.
4. The payment record will be updated with the refund.

You can now send an email with the updated invoice by following the steps listed in the article How to send a Payment receipt. Your client's Invoice should look similar to the one below.